Sludge Returns Policy

Last updated: [29/11/2025]

At Sludge, every piece is created on demand.
This means each item is printed specifically for you the moment you order — reducing waste and supporting more sustainable production.

Because of this, we are only able to accept returns in specific circumstances outlined below.

✅ Returns for Faulty or Incorrect Items

We will happily replace or refund any item that is:

• faulty

• damaged

• misprinted

• incorrect (e.g., wrong size or colour sent)

If you experience an issue, please contact us within 7 days of delivery at:

📧 support@sludgeclo.com (or your email)

Please include:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

Once approved, we will arrange a replacement or refund at no cost to you.

❌ Non-Returnable Items

Because every item is printed on demand, we cannot accept returns for:

• change of mind

• ordering the wrong size

• personal taste/style preferences

• buyer error

• general fit issues

Please check the size guide carefully before ordering.

🔁 Exchanges

We currently do not offer traditional exchanges due to our print-on-demand production process.
If the item is faulty or incorrect, we will replace it immediately.

💳 Refunds

Once we approve a faulty/incorrect item claim:

• Refunds will be issued to your original payment method

• Please allow 5–10 business days for bank processing times

Shipping costs are refunded only when the issue is our fault.

🚚 Missing or Lost Packages

If your order hasn’t arrived within the expected delivery time:

• Contact us

• We’ll investigate with our fulfilment partner

• If the package is confirmed lost, we will send a replacement free of charge

   

♻️ Sustainability Disclaimer

Because we create each item individually, returning non-faulty items creates unnecessary waste.
We encourage customers to double-check sizing and colours before ordering to help us reduce environmental impact.